Managing Human Resources 8th Edition By Gomez-Mejia – Test Bank

 

 

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Sample Questions

 

Managing Human Resources, 8e (Gomez-Mejia et al.)

Chapter 4   Managing Diversity

 

1) Diversity is best defined as:

1.    A) biological elements over which individuals have little or no physical control.

2.    B) the personal choices individuals make regarding their lifestyles and goals.

3.    C) all the human characteristics that make people different from each other.

4.    D) affirmative action practices required in the workplace.

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

2) Jorge is from Guatemala. Amanda, an American co-worker, assumes that Jorge, (and all Guatemalans) are just like her two Latina friends, and that the three share the same abilities, likes, and dislikes. Amanda is guilty of:

1.    A) discrimination.

2.    B) stereotyping.

3.    C) harassment.

4.    D) inclusiveness.

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.1: Understand the meaning of diversity

 

3) Diversity is primarily a function of:

1.    A) stereotyping.

2.    B) group membership.

3.    C) individual characteristics.

4.    D) segmented communication networks.

Answer:  C

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

 

4) When identifying individual characteristics in groups of people, it is very likely that:

1.    A) two groups will have substantial overlap with regard to any given characteristic.

2.    B) two groups will have very little overlap with regard to any given characteristic.

3.    C) the overlap that occurs between two groups is affected by the groups’ interactions with one another.

4.    D) overlap is a function of two groups’ geographical closeness.

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

5) Which term is synonymous with diversity management and involves making all employees feel like an integrated part of an organization and its success regardless of race, gender, or age?

1.    A) Multicultural training

2.    B) Affirmative action

3.    C) Cultural orientation

4.    D) Inclusiveness

Answer:  D

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

6) The number of people over age 55 in the United States will grow by approximately ________ over the next decade.

1.    A) 5%

2.    B) 25%

3.    C) 45%

4.    D) 65%

Answer:  C

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

7) ________ and ________ are two groups that have experienced workforce participation increases in recent years, and they are expected to continue that trend in the future.

1.    A) African-Americans / White Americans

2.    B) Asian-Americans / Hispanic Americans

3.    C) White Americans / Asian-Americans

4.    D) Hispanic Americans / African-Americans

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

8) Changing workforce demographics is exemplified by the fact that, of the 20 million jobs created over the next ten years, women and minorities will fill:

1.    A) 22%.

2.    B) 34%.

3.    C) 48%.

4.    D) 75%.

Answer:  D

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

9) Workforce diversity can most likely enhance organizational effectiveness by:

1.    A) reducing training costs and improving quality.

2.    B) decreasing communications problems and conflicts.

3.    C) creating greater human resource system stability.

4.    D) increasing creativity and improving problem solving.

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

10) Colgate’s rise to the top spot in the oral care market is primarily considered a result of:

1.    A) product development teams focusing on aging populations.

2.    B) female managers rising to executive positions.

3.    C) creating minority apprenticeship programs.

4.    D) implementing diversity training.

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

Additional Case 4.1

As the Director of HR, David is leading a management discussion to plan and implement a diversity management program. David is concerned that management, while tolerant, tends to stereotype minorities and this will eventually lead to difficulties for the firm. The company’s top three markets are in Los Angeles, Chicago, and Miami. All three markets are heavily Latino in make-up. The senior management team is all male. The youngest member is 58 years of age.

 

Martinez, the VP of Operations, feels that people should blend together and that focusing on differences merely creates divisions. He thinks that you should have a common training program to create a unified “American” company culture. Patrick, VP of Finance, doesn’t see the need for a program. He respects that people are different, but he feels that once you get to know a Hispanic, African-American, or Asian-American, you know how to work with any Hispanic, African-American, or Asian-American. Moreover, Patrick doesn’t believe the company should get into affirmative action programs. The firm tried it ten years ago, and it created many problems.

 

Simon, the CEO, thinks a diversity management program is important. He believes the company is missing some important talent without such a program. Simon feels that the company can create a competitive advantage by being in the lead on this issue and also believes the changing workforce is going to require adjustments in the future.

 

11) Refer to Additional Case 4.1. Martinez’s approach to diversity management:

1.    A) is most likely based on a perspective that people can control the factors that make them diverse.

2.    B) assumes that the company does not need to worry about diversity because demographic trends are moving away from it.

3.    C) expresses the belief that the key to understanding diversity is understanding each individual’s group membership.

4.    D) reflects the growing competition for opportunities among minority groups.

Answer:  A

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Synthesis

LO:  4.1: Understand the meaning of diversity

 

12) Refer to Additional Case 4.1. Patrick is most likely directed by:

1.    A) his belief that people can control the factors that make them diverse.

2.    B) shifts in the demographic make-up of the workforce.

3.    C) the firm’s legal responsibilities.

4.    D) his own cognitive structure.

Answer:  D

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.1: Understand the meaning of diversity

 

13) Refer to Additional Case 4.1. David most likely believes that:

1.    A) affirmative action programs have improved communication and retention rates within the firm.

2.    B) a diverse workforce would improve the firm’s ability to compete in multicultural markets.

3.    C) diversity management is not a long-term issue for the company.

4.    D) minority shareholders are disappointed with the firm’s direction.

Answer:  B

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Critical Thinking

LO:  4.1: Understand the meaning of diversity

 

14) Refer to Additional Case 4.1. Which of the following can most likely be inferred from Simon’s attitude?

1.    A) The needs of minority markets are difficult to assess.

2.    B) The firm’s previous attempts at affirmative action were costly.

3.    C) The concept of the melting pot in American culture is no longer achievable.

4.    D) The company make-up should reflect its market to gain a competitive advantage.

Answer:  D

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Critical Thinking

LO:  4.1: Understand the meaning of diversity

 

15) When seeking to understand diversity, it is important to distinguish between diversity and the sources of diversity because they are not the same thing.

Answer:  TRUE

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

16) Diversity, the human characteristics that make people different from one another, consists solely of characteristics that cannot be controlled by the individual.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

17) The concept of diversity management is simply a new label for affirmative action.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

18) The percentage of minorities in the workforce has declined 20% over the last ten years because of immigration laws, while the number of women in the workforce has doubled.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

19) The percentage of women in the workforce is increasing, while the number of men in the workforce is decreasing.

Answer:  TRUE

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

20) Heterogeneity in organizations tends to lead to communication confusion and groupthink.

Answer:  FALSE

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

21) ________ is human characteristics that make people different from one another.

Answer:  Diversity

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

22) The set of activities involved in integrating nontraditional employees into the workforce and using their diversity to the firm’s competitive advantage is referred to as ________.

Answer:  management of diversity

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.1: Understand the meaning of diversity

 

 

23) According to the universal concept of management, management practices should be ________.

1.    A) culturally-based

2.    B) standardized

3.    C) flexible

4.    D) diverse

Answer:  B

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

24) The ________ concept of management asserts that management practices should be molded to the different sets of values, beliefs, attitudes, and behaviors exhibited by a diverse workforce.

1.    A) universal

2.    B) affirmative action

3.    C) segmented

4.    D) cultural relativity

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

25) The fact that most interactions within an organization occur between members of the same sex and race demonstrates the diversity management challenge of:

1.    A) group cohesiveness.

2.    B) minority employee retention.

3.    C) affirmative action resentment.

4.    D) communication channel segmentation.

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

26) It is most likely a challenge to convince people to value diversity because:

1.    A) it is seen as diminishing the common ground necessary to a viable society.

2.    B) diversity programs have created a violent employee backlash.

3.    C) affirmative action programs have been eliminated.

4.    D) it tends to decrease organizational flexibility.

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

27) Which of the following is LEAST likely to occur in a firm with segmented communication channels?

1.    A) An inability to capitalize on diverse perspectives

2.    B) Increasing deterioration of groupthink mentality

3.    C) Unintentional penalties against minorities

4.    D) A lack of common ground across groups

Answer:  B

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

28) Which of the following is LEAST likely to occur in a firm with a glass ceiling?

1.    A) Low job satisfaction among minorities

2.    B) Low retention rates among women

3.    C) High group cohesiveness

4.    D) High training costs

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

29) According to the text, what is the best strategy to handle the various challenges of managing a diverse workforce?

1.    A) Assume an individual’s behavior is based on an ethnic grouping.

2.    B) Realize that group membership determines individual behaviors.

3.    C) Treat employees as individuals rather than as members of a group.

4.    D) Focus on the sources of diversity rather than affirmative action guidelines.

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

30) Shakira, who is Latina, is concerned that Latinos seem to be receiving less employment assistance and training than African-Americans at local businesses. Her concern is most likely the result of:

1.    A) rising competition for job opportunities.

2.    B) segmented communication networks.

3.    C) a male-dominated social culture.

4.    D) stereotyping.

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

Additional Case 4.2

MGN, Inc. is a Fortune 500 company that wants to manage its diverse workforce more effectively. HR is facilitating meetings among middle managers to communicate this idea and to gather input from the managers about the best way to accomplish this goal.

 

Mercedes, a Latina manager, suggests that the company does not need to do more than what is already being done. She cites the company’s previous affirmative action plan. “Also,” she argues, “we’ve given African-Americans and Asian-Americans more than enough opportunity. I tried to promote a Latino to supervisor position, and you guys (HR dept.) told me I really needed to give Kym, an African-American, the opportunity.”

 

Paul, a white supervisor, feels that management is management. Managing diversity is just a gimmick or a passing fad. “I’ve been a supervisor for 20 years, and I’ve found that if I treat people fairly and listen to them, things work out just fine.”

 

Ana, a relatively new middle-manager, is a bit more positive about the idea but has significant reservations. She feels, however, that the company really needs to give women and minorities access to the “old boys’ network.” If all the company does is conduct training and devise slogans, nothing will happen.

 

Finally, Rahkim, an African-American supervisor, says he doesn’t care what they do. He’s giving notice because he’s joining some other African-Americans in starting their own company. He’s been a supervisor for five years and has been passed over for promotion twice. He feels that he has experienced discrimination because he’s African-American.

 

31) Refer to Additional Case 4.2. The case study shows a number of challenges to implementing a diversity management program. Mercedes’ concerns represent which of the following challenges?

1.    A) Glass ceiling hindrances

2.    B) Lack of adequate support groups

3.    C) Segmented communication networks

4.    D) Increasing competition for opportunities

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

 

32) Refer to Additional Case 4.2. Which manager would most likely agree with the universal concept of management?

1.    A) Mercedes

2.    B) Paul

3.    C) Ana

4.    D) Rahkim

Answer:  B

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

33) Refer to Additional Case 4.2. Ana’s concerns most likely reflect the experiences of women and minorities with:

1.    A) corporate cultural relativity.

2.    B) resistance to organizational change.

3.    C) segmented communication networks.

4.    D) resentment between competing minorities.

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

34) Refer to Additional Case 4.2. Rahkim’s statements indicate the firm’s general problem with:

1.    A) interpersonal communication conflicts.

2.    B) resentment towards affirmative action.

3.    C) inadequate career growth opportunities.

4.    D) job competition between minority groups.

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Critical Thinking

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

35) Refer to Additional Case 4.2. As you review the comments and thoughts of these various managers, what challenge to managing diversity seems to be expressed by all?

1.    A) Valuing diversity

2.    B) Individual vs. group fairness

3.    C) Resistance to change

4.    D) Segmented communication networks

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Critical Thinking

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

Additional Case 4.4

Xavier has just become the head of HR at Hot Rods, Inc. He notices that the company is very homogenous, especially in light of the very diverse community in which it is located. He is surprised to find that the number of women and other minorities is quite low in all positions. As one of his first responsibilities, Xavier wants to implement a diversity program at Hot Rods.

 

36) Refer to Additional Case 4.4. Xavier most likely finds that there is relatively little interaction between men and women and between minorities and non-protected class members at Hot Rods. These are clear examples of:

1.    A) segmented communication networks.

2.    B) the effects of the glass ceiling.

3.    C) resistance to change.

4.    D) competition for opportunities.

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

37) Refer to Additional Case 4.4. Xavier institutes a diversity program at Hot Rods and, despite his best efforts, people make critical comments about it. Some men are complaining that more women have been hired simply because of their gender and that they lack the necessary skills to perform their jobs. This is most likely a manifestation of:

1.    A) inclusiveness.

2.    B) high turnover.

3.    C) resentment.

4.    D) cultural determinism.

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

38) The cultural relativity concept of management encourages flexibility in management practices related to the diversity of the given workforce.

Answer:  TRUE

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

 

39) Segmented communication channels exist only in high-level business positions because of the increased political nature of such jobs.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

40) One side effect of EEO law enforcement is the belief among managers and mainstream employees that organizations have had to compromise their standards to comply.

Answer:  TRUE

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

41) The “glass ceiling” is an intangible barrier within an organization that prevents members of non-protected classes from filling positions above a certain level.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

42) The management concept holding that all management practices should be standardized is called the ________.

Answer:  universal concept of management

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

43) ________ is the management concept holding that management practices should be molded to the different sets of values, beliefs, attitudes, and behaviors exhibited by a diverse workforce.

Answer:  Cultural relativity concept of management

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

44) A(n) ________ is the intangible barrier in an organization that prevents female and minority employees from rising to positions above a certain level.

Answer:  glass ceiling

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

45) What are the challenges a company typically faces in managing employee diversity? What are some methods that can help firms reduce conflicts caused by diversity?

Answer:  Summary of suggested answer – Students’ elaboration will vary, but the challenges are:

·         Valuing diversity

·         Striving for individual vs. group fairness

·         Resistance to change by existing organizational cultures

·         Group cohesiveness vs. interpersonal conflict

·         Segmenting of communication channels, resentment by the existing majority

·         Backlash by the same majority, retention of talented minorities and women

·         Competition for opportunities among minority groups.

 

Diversity training programs, support groups, accommodations for family needs, and mentoring programs can help minimize conflicts.

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Synthesis

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

 

46) Which term refers to the activities involved in integrating nontraditional employees into the workforce and using their diversity as a competitive advantage?

1.    A) Equal employment opportunity

2.    B) Affirmative action

3.    C) Diversity training

4.    D) Diversity management

Answer:  D

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.2: Develop familiarity with major challenges in managing employee diversity

47) African-Americans, as a group, tend to face two major problems in organizations. The first is intentional racism. The second is:

1.    A) resentment due to preferential treatment.

2.    B) inadequate educational preparation for the workplace.

3.    C) failure of civil rights laws to improve employment opportunities.

4.    D) a general lack of experience in higher level jobs due to past discrimination.

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

 

48) Generally speaking, in many organizations, Asian-Americans are:

1.    A) underrepresented in technical fields.

2.    B) over-represented in academic institutions.

3.    C) considered an advantaged group and therefore not eligible for special consideration.

4.    D) the only minority group appropriately represented numerically in top corporate positions.

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

49) Approximately 43 million people in the United States today are disabled. Of that number, about ________ are actively employed.

1.    A) 2 million

2.    B) 6 million

3.    C) 15 million

4.    D) 25 million

Answer:  C

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

50) Shakil is a computer programmer confined to a wheelchair due to a spinal injury. He’s been on the job for about six weeks. None of his co-workers have invited him to lunch, offered to car pool, or stopped by to visit. Shakil is facing a problem common among the disabled, which is:

1.    A) being viewed as less competent than his able-bodied co-workers.

2.    B) being educationally disadvantaged because of his disability.

3.    C) experiencing a lack of social acceptance for his disability.

4.    D) competing for job opportunities with disabled minorities.

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.3: Become aware of major elements of diversity in organizations

51) Some employers’ experience with the disabled is similar to Pizza Hut’s, which found the turnover rate of the disabled:

1.    A) slightly less than the turnover of non-disabled employees.

2.    B) about 10 times less than the turnover of non-disabled employees.

3.    C) approximately the same as the turnover of non-disabled employees.

4.    D) about 10 times higher than the turnover of non-disabled employees.

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

52) According to the ADA, the estimated costs of accommodating disabled employees:

500.          A) are usually between $200 and $500.

501.          B) are usually between $750 and $1,000.

502.          C) have been grossly underestimated.

503.          D) increase the cost of doing business by 15%.

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

53) According to the U.S. Supreme Court, individuals are designated as disabled if they have:

1.    A) repetitive motion injuries.

2.    B) any type of physical impairment.

3.    C) difficulties performing everyday tasks.

4.    D) injuries for which they receive workers’ compensation.

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

54) Foreign-born individuals make up ________ of the U.S. population.

1.    A) 6%

2.    B) 14%

3.    C) 19%

4.    D) 25%

Answer:  B

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

55) Which of the following is a true statement regarding foreign workers?

1.    A) Immigration issues are limited to the U.S.

2.    B) The U.S. has eased visa restrictions for highly skilled immigrants.

3.    C) Nearly 40% of all science and engineering jobs in the U.S. are held by immigrants.

4.    D) Approximately 35% of all undocumented immigrants in the U.S. are Mexican citizens.

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

 

56) Currently, the employment environment for homosexuals can best be described as:

1.    A) one in which no federal or state legal protections exist.

2.    B) rapidly changing due to the extension of legal protections in most states.

3.    C) one with limited legal protection and more firms with gay-friendly policies.

4.    D) comparable to other diverse groups with legal protections but mixed compliance.

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

57) The percentage of homosexuals in the U.S. population is best described as:

1.    A) unknown.

2.    B) nearly 15%.

3.    C) less than 2%.

4.    D) declining slowly.

Answer:  A

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

58) The label “Hispanic” is best described as a:

1.    A) category used by HR managers to implement affirmative action programs.

2.    B) term for categorizing individuals from Southern Europe.

3.    C) term for administrative and research purposes.

4.    D) subcategory of native Spanish speakers.

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

59) Generally, Hispanics:

1.    A) come from a variety of racial heritages.

2.    B) share a common cultural heritage.

3.    C) are almost entirely from Latin America.

4.    D) speak Spanish as their first language.

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

 

60) There are at least ________ Latinos in the United States.

1.    A) 22 million

2.    B) 31 million

3.    C) 50 million

4.    D) 63 million

Answer:  C

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

61) Latinos are expected to account for about ________% of the growth of the U.S. labor force between now and 2030.

1.    A) 65

2.    B) 50

3.    C) 35

4.    D) 20

Answer:  B

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

62) Which of the following is a true statement about Latinos in the U.S. workplace?

1.    A) Most second-generation Latinos live in highly homogenous neighborhoods.

2.    B) Few Latinos have earned senior executive positions in major corporations.

3.    C) Most second-generation Latinos use English as their primary language.

4.    D) Few Latinos have developed their own small businesses.

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

63) The average age of American workers is:

26.  A) 26.

27.  B) 30.

28.  C) 39.

29.  D) 42.

Answer:  C

Diff: 1

AACSB:  Diverse and multicultural work environments

Skill:  Concept

LO:  4.3: Become aware of major elements of diversity in organizations

 

 

64) Thelma is an older worker who has been employed at Hair Stylist, Inc. for over 25 years. Recently, Tracy, a 23-year old college graduate, has been hired as her assistant. Thelma feels slightly threatened by Tracy, who seems to be their immediate supervisor’s favorite. Thelma believes that her job may be in danger despite her excellent job performance appraisals. Tracy likes Thelma but believes that her work methods need to change to keep up with the times. This situation is an example of:

1.    A) stereotyping.

2.    B) discrimination.

3.    C) generational conflict.

4.    D) a segmented communication network.

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Skill:  Application

LO:  4.3: Become aware of major elements of diversity in organizations