Managing Human Behavior In Public And Nonprofit Organizations 4th Edition By Denhardt – Test Bank
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Sample
Questions
Chapter 4: Managing Stress
Multiple Choice
1. Which
of the following is a symptom of stress?
2. A)
Unusual laughter
3. B)
Eccentric behavior
4. C)
Overeating
5. D)
Shallow breathing
Ans: D
2. Among
the following life events, pick the one, which is least stressful?
3. A)
Marriage
4. B)
Retirement
5. C)
Pregnancy
6. D)
Trouble with boss
Ans: D
3. Which
of the following may be considered primarily emotional coping strategies?
1. A)
Withdrawing from others
2. B)
Spending less time with family
3. C)
Sleeping less to work more
4. D)
Setting priorities
Ans: A
4. Which
of the following may not be viewed as an attempt to manage and control time?
5. A)
Withdrawing from others
6. B)
Skipping meals
7. C)
Sleeping less to work more
8. D)
Spending less time with family
Ans: A
5. Which
of the following may be considered an attempt to cope with physical symptoms of
stress?
1. A)
Eating healthy
2. B)
Problem solving
3. C)
Sleeping less to work more
4. D)
Confronting those responsible
Ans: A
6. When
a person is stressed, the hypothalamus sets off a type of alarm to the nervous
and endocrine (hormonal) systems. This often is called the:
1. A)
The strictus
2. B)
The “stress trigger” response
3. C)
The “flight or fight” response
4. D)
The “countershock” phase
Ans: C
7. Which
of the following is not a stage in the General Adaptation Syndrome?
1. A) Resistance
2. B)
Recognition
3. C)
Alarm
4. D)
Countershock
Ans: B
8. All
of the following diseases are either linked to or found to be worsened by
stress, except:
1. A)
Arthritis
2. B)
Hypertension
3. C)
Liver Degeneration
4. D)
Heart Attacks
Ans: C
9. Which
of the following is not a direct negative consequence of stress?
1. A)
Lower productivity
2. B)
Compromised effectiveness
3. C)
Deadened creativity
4. D)
Delays in project time-lines
Ans: D
10.
What is the estimated absenteeism linked to stress related
issues?
1. A)
Less than 10%
2. B)
Roughly 50%
3. C)
Roughly 60%
4. D)
More than 70%
Ans: D
11.
The Yerkes–Dodson law suggests that when:
1. A)
Stress levels are too high, performance will suffer.
2. B)
Stress levels are too low, performance will suffer.
3. C)
Stress levels are too high, performance will increase.
4. D)
Stress levels are too low, performance will increase.
Ans: B
12.
Which of the following is not a source of stress on the job?
1. A)
Organizational Justice
2. B) Organizational
Environment
3. C)
Intrinsic nature of work
4. D)
Extrinsic nature of work
Ans: D
13.
Which of the following is not a coping mechanism to handle
stress?
14.
A) Social Regulation
15.
B) Attitude Adjustment
16.
C) Lifestyle Adjustment
17.
D) Emotional Regulation
Ans: A
14.
Which of the following is an effective time management
technique?
1. A)
Establishing and reaffirming priorities
2. B)
Taking stock of how you spend your time
3. C)
Reflect on your goals, plans, and commitments
4. D)
All of the above
Ans: D
15.
Workers’ performance can be positively influenced by promoting
their:
16.
A) Salary structure
17.
B) Psychological well-being and happiness
18.
C) Self esteem
19.
D) Performance structure
Ans: B
16.
Which of the following jobs can cause high levels of stress?
1. A)
Jobs with great responsibility and little autonomy
2. B)
Jobs with little responsibility and little autonomy
3. C)
Jobs with great responsibility and great autonomy
4. D)
Jobs with little responsibility and great autonomy
Ans: A
17.
Taking time to carefully analyze what the job requirements are
and assessing candidates in light of those demands:
1. A)
Increases the stress levels on Human Resources personnel.
2. B)
Reduces the stress levels on Human Resouces personnel by giving them a sense of
preparation.
3. C)
Helps to decrease the likelihood of mismatches between people and
organizational environments.
4. D)
Should only be exercised in the case of top level employees.
Ans: C
18.
Allowing people to participate in the decisions affecting their
work:
1. A)
Gives them a greater sense of control.
2. B)
Increases their stress levels.
3. C)
Helps cultivate a stress free organization.
4. D)
Increases likelihood of errors due to inexperience and therefore increases
stress.
Ans: A
19.
Which of the following statement is true? Research suggests
that:
1. A)
Happier workers cope with stress more efficiently than their unhappy
counterparts
2. B)
Happier workers are not necessarily able to cope with stress more efficiently
than their unhappy counterparts
3. C)
Unhappy workers do not cope with stress
4. D)
Unhappy workers know how to handle stress better than their happy counterparts
Ans: A
20.
When you find yourself experiencing the negative signs of
excessive stress, such as depression, anger, anxiety, health problems, and
excessive drinking, you should:
1. A)
Consult a professional, seek assistance through your EAP, or consult your
doctor
2. B)
Consult your family
3. C)
Consult your friend
4. D)
Consult your superiors
Ans: A
True/False
21.
True or False. Eliminating stress is bad for you.
Ans: True
22.
True or False. The stress response can contribute to our sense
of well-being, motivation, and performance.
Ans: True
23.
True or False. Ignoring the symptoms of stress overload is one
of the ways of coping with and managing stress effectively.
Ans: False
24.
True or False. As a life event, “Trouble with boss” is
considered less stressful than “marital reconciliation.”
Ans: True
25.
True or False. The word stress is derived from Latin word strictus.
Ans: True
26.
True or False. There are four stages in the General Adaptation
Syndrome
Ans: False
27.
True or False. Women are more likely to engage in “tend and befriend”
as the dominant behavioral response to stress.
Ans: True
28.
True or False. Only women appear to have a broader repertoire of
responses to stress, including affiliative, protective, and caretaking
behaviors.
Ans: False
29.
True or False. Stress can decrease our reaction time and
attention and also can distort cognitive processes.
Ans: False
30.
True or False. During midlife years, employees may be focused on
the search for meaning and ego integrity.
Ans: False
Essay
31.
Describe the sources of stress which may be related to home-work
connections based on the different stages of life of an individual.
Ans: varies
32.
What is stress and why does it need to be managed?
Ans: varies
33.
Describe the various stages in the General Adaptation Syndrome.
Ans: varies
34.
“Stress can be beneficial.” Do you agree or disagree? Please
justify your position, providing relevant examples where appropriate.
Ans: varies
35.
Compare and contrast “Lifestyle adjustment” and “Attitude
adjustment” as ways to cope with and manage stress.
Ans: varies
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