Managing And Using Information Systems A Strategic Approach 6th Edition By Keri E. Pearlson – Test Bank
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Sample
Questions
File: chapter4TestBank.doc, Chapter 4, Information Systems and
the Design of Work
Multiple Choice
1. What
was involved in the American Express BlueWork program?
2. A
system that tracks the hours each employee works in a given day
3. Employees
are provided with opportunities for flexible arrangements
4. Employees
are provided with better office facilities so they stay in the office longer
5. Employees
can work on tasks they choose, as long as they are in the office
6. Employees
who are wary of newer technologies
Ans: b (Medium)
Response: See page 75
2. All
of the following are new types of jobs created by the growing reliance on
technology EXCEPT:
3. Database
administrator
4. Web
site designers
5. Network
security advisor
6. Editors/writers
7. Social
media specialists
Ans: d (easy)
Response: See pages 78, 79
3. Which
one of the following is a valid statement?
4. The
cost to access information has risen.
5. It
takes more time to access information.
6. Personal
productivity has dropped as a result of technology.
7. Traditional
job roles have not changed much as a result of technology.
8. Most
jobs today have a significant information systems component.
Ans: e (easy)
Response: See page 80
4. IBM
has implemented a social network analysis tool that maps the _________ and the
connections of IBM employees, supporting innovation by allowing employees to
find others in the company with particular skills, interests or expertise.
5. knowledge
6. IS
7. friendships
8. departments
9. job
descriptions
Ans: a (Hard)
Response: See page 84
5. The
concept of “jobs” is being replaced with the concept of work, requiring a
framework that links the IS Strategy with the organization strategy to answer
all of the following EXCEPT:
6. What
work will be performed?
7. Who
is going to do the work?
8. Where
will the work be performed?
9. When
will the work be performed?
10. Who
will develop the IS?
Ans: e (Easy)
Response: See page 77
6. Which
collaboration technology is becoming more and more popular both inside and
outside organizations, consuming much of our attention on a day-to-day basis?
7. Intranet
8. Wikis
9. VoIP
10. Social
networking on mobile devices
11. Talking
on mobile phones
Ans: d (Easy)
Response: See page 83
7. The
main benefit of ________________ is that users can work collaboratively to
easily create and edit Web pages, and link them to useful resources.
8. a
Wiki
9. Groupware
10. RSS
(web feeds)
11. Social
networking sites
12. a
Virtual Private Network
Ans: a (Medium)
Response: See page 82
8. This
model suggests that employee attitudes may change if they think the new system
will help them to do more or better work for the same effort, and that it’s
easy to use. Employee participation in the system’s design and implementation
also helps.
9. Information
Management Model (IMM)
10. Employee
Technology Model (ETM)
11. Capability
Maturity Model (CMM)
12. Computer
Access Model (CAM)
13. Technology
Acceptance Model (TAM)
Ans: e (Medium)
Response: See page 95
9. The
Department of Veterans Affairs (VA) realized it did not have adequate policies,
education or technology in place for remote workers when:
10. An
employee whose laptop carrying unencrypted, sensitive military personnel information
was stolen.
11. Because
of lack of coordination, all remote workers were not available for an extended
period of time.
12. Employees
posted sensitive data on a public social networking site.
13. Employees
copied sensitive data over an unsecured network.
14. A virus
from an employee’s remote computer crashed the VA’s intranet.
Ans: a (Medium)
Response: Pages 90-91
10. Shoshana
Zuboff studied how papermakers’ jobs were changed by the introduction of
computers. What was one of her findings?
11. Web
portals were useful in a manufacturing context
12. The
workers felt empowered by the technology
13. The
workers sabotaged the technology
14. The
managers were unable to take their typical shortcuts
15. The
workers were no longer able to smell and squeeze the pulp, resulting in lower
productivity
Ans: e (easy)
Response: See page 79
11. Steve
works for a pharmaceutical company and he specializes in marketing and sales.
He generally works from home. According to the text, what type of worker is
Steve?
12. Telecommuter
13. Mobile
device
14. Global
worker
15. Vagabond
worker
16. Contract
worker
Ans: a (easy)
Response: See pages 76, 86
12. Which
one of the following is NOT a factor driving the use of telecommuting?
13. Geographic
flexibility
14. Higher
productivity
15. Higher
job satisfaction
16. Lower
employee turnover
17. Stronger
sense of company culture
Ans: e (Medium)
Response: See page 91
13. Team
members who are _______________ and prefer to do several activities at one time
may want to have IM or VOIP available to them so that they can communicate with
their colleagues and still work on other tasks.
14. bichronous
15. monochronous
16. asynchronous
17. synchronous
18. polychronous
Ans: e (Medium)
Response: See page 94
14. Which
virtual team challenge is more difficult for managers to manage/manipulate
since there may be a great deal of difference between groups and individuals?
15. communication
16. technology
17. diversity
18. management
19. location
Ans: c (Medium)
Response: See page 91
15. IT
has altered employees and the way they work by doing all of the following
EXCEPT:
16. Creating
new types of jobs
17. Greatly
changing day-to-day tasks
18. Supporting
new ways to manage talent
19. Needing
more technically knowledgeable individuals
20. Providing
distinct lines between work and play
Ans: e (Medium)
Response: See page 83
16. The
qualities found in a successful remote worker include all of the following
EXCEPT:
17. Self-discipline
18. Socialized
into the corporate culture
19. Self-starter
20. Ineffective
communicator
21. Proficient
in a wide range of technologies
Ans: d (easy)
Response: See page 90
17. To
help employees accept new technologies like an information system, a manager
will do all of the following EXCEPT:
18. Ensure
employees find the system easy to use
19. Demonstrate
that the system will allow them do more or better work for the same amount of
effort
20. Train
the user on the new system
21. Reward
users of the new system
22. Provide
minimal rationale for the new system
Ans: e (easy)
Response: See page 96
18. Diversity
in virtual teams increases the communication challenges. However, virtual teams
with diversity have demonstrated which of the following?
19. More
creative solutions.
20. Better
compliance with deadlines.
21. Equitable
performance management.
22. Tighter
security policies.
23. A
high degree of self-reliance.
Ans: a (Medium)
Response: See page 94
19. While
there are many advantages to working remotely, there are some potential
problems. For example, once work has been successfully performed remotely, a
company may find economic reasons to let go of workers and choose to _______
the work abroad.
20. Outplace
21. Offshore
22. Automate
23. Recruit
24. Isolate
Ans: b (Medium)
Response: See page 91
20. Managers
in today’s global, virtual workforce must rethink how they break from
traditional methods of managing, particularly in the all of the following ways
EXCEPT:
21. Hiring
new employees
22. Evaluating
an employee’s contribution to a team and the company
23. Creating
individual-based rewards and compensation policies
24. Setting
strategic objectives
25. Supervising
employees
Ans: d (Hard)
Response: See page 84
21. The
type of controls that will be most likely be used for remote workers is:
22. Behavior
23. Electric
shock
24. Outcome
25. All
of the above
26. None
of the above
Ans: c (Easy)
Response: See page 85
True/False
22. One
of the best examples of outcome controls is the re-hiring of Steve Jobs by
Apple as CEO
Ans: False
Response: This is an example of personnel controls. See page 84
23. The
Technology Acceptance Model states that the two main drivers of system use are
management mandates and incentives.
Ans: False
Response: See page 95
24. According
to Thomas Friedman, collaboration is the way that small companies can “act big”
and flourish in today’s flat world.
Ans: True (Easy)
Response: See page 81
25. Virtual
teams and remote work have advantages but no known disadvantages over
face-to-face teams and showing up at an office.
Ans: False (Medium)
Response: See pages 91-96
26. Knowledge-based
work allows employees to work remotely rather than having to physically be
present at a store, manufacturing facility or office building.
True (Medium)
Response: See page 87
27. As a
result of increased flow of information, firms have seen an increase in middle
managers.
Ans: False (Medium)
Response: See pages 81-82
28. The
Internet greatly enhances collaboration.
Ans; True (easy)
Response: See page 83
29. Teams
operate in one of four ways, which are represented by combinations of two
dimensions: “place” vs “time,” and each dimension is either “same” or
“different.”
Ans: True (Medium)
Response: See page 82.
30. Digital
natives are willing to take a lower-paying job with better social media access,
device choice, and mobility over a higher-paying job with less technological
flexibility.
Ans: True (Medium)
Response: See page 83
Short Answer
31. This
is a list of activities on a Web site that briefly highlights what individuals
are doing, thinking, and updating and in return gives the community a sense of
what is happening.
Ans: activity stream
Response: See page 84
32. Two
dimensions of considering virtual team activity are: same or different ______
and same or different ______.
Ans: place, time
Response: See page 82
33. The
traditional approach uses subjective observation while the digital approach
involves ____________
Ans: objective assessment
Response: See page 85
34. Telecommuting
is (more/less) accepted by people in countries such as Japan and China
Ans: less
Response: See page 89
35. Technology
today has increased the ways work blends together with other aspects of life.
This is very similar to how work was configured in ____________ societies.
Ans: Preindustrial or agricultural
Response: See page 76
36. Employees
may resist a change in IS by: denying that the system is up and running, trying
to convince others it has no value, refusing to use the system, and/or
_________ the system by distorting or altering inputs.
Ans: sabotaging
Response: See page 94
37. Today’s
IT increases the effectiveness of workers, particularly with the use of both
________ tools and collaboration tools.
Ans: Communication
Response: See page 96
38. What
do we call members of the generation that’s grown up using computers, the Web
and social network sites as a normal, integrated part of their lives?
Ans: Digital natives
Response: See page 86
39. The
factors driving the emergence of telecommuting include: changing demographics
and lifestyle preferences, more powerful technologies, increasing reliance on
web-based technologies, and _____________________.
Ans: a shift to knowledge-based work or energy concerns
Response: See pages 88-89
40. An
advantage of virtual teams is that members in different parts of the world can
cooperate to get work done faster due to time zone differences. Teams can
upload their results every evening and another distant team can download those
files immediately, in what is the start of their day. What is this called?
Ans: Following the sun.
Response: See page 91
41. A
virtual team is faced with communication, technology and ______ challenges.
Ans: Diversity or cultural
Response: See page 92.
Essay
42. Why
are teams using collaborative tools like groupware and wikis to coordinate
their work rather than a communication tool like e-mail?
43. Explain
how IS radically changed the paper maker’s work at a paper mill.
44. Describe
one job that once existed but today is obsolete (or is slowly becoming
obsolete) because of technology.
45. List
the challenges that a global, virtual team must overcome to be successful.
46. How
have hiring practices been impacted by IT?
47. Data
entry has always been a challenge in many business processes. There are
technologies that have removed this challenge by allowing data to be captured
at the time it is created, reducing the need for data entry clerks. List a
specific example of this technology and the impact it has had on a particular
industry.
Matching
48. Identify
the following technologies as primarily supporting either communication or
collaboration efforts.
|
Communication tool |
E-mail |
|
Communication tool |
Instant messaging |
|
Communication tool |
Video teleconferencing |
|
Collaboration tool |
Social networking sites |
|
Collaboration tool |
Blogs |
|
Collaboration tool |
Groupware |
49. Identify
the following technologies as primarily supporting either communication or collaboration
efforts.
|
Communication tool |
Google Gmail |
|
Communication tool |
Twitter |
|
Communication tool |
RSS feed from Yahoo! |
|
Collaboration tool |
Linked-In |
|
Collaboration tool |
SharePoint |
50. Match
the technology with its classification.
|
Skype |
Voice over Internet
Protocol (VoIP) |
|
Wikipedia |
Wiki |
|
SharePoint |
Groupware |
|
FTP |
File Transfer |
|
Facebook |
Social networking site |
52. The
life cycle of a virtual team consists of 5 phases. List these phases in the
order they occur in the life cycle.
|
1st |
Preparation |
|
2nd |
Launch |
|
3rd |
Performance management |
|
4th |
Team development |
|
5th |
Disbanding |
53. Match
the factor driving the use of telecommuting with its effect.
|
Shift to knowledge-based
work |
Removes the requirement to
perform work at a specific location. |
|
Changing demographics and
lifestyle preferences |
Provides workers with
geographic and time-shifting flexibility. |
|
Reliance on Web |
Provides workers with the
ability to stay connected to co-workers and customers |
|
Energy concerns |
Reduces the costs of
commuting and maintaining office space, and can reduce travel. |
|
New technologies |
Makes working remotely
practical and cost effective. |
54. Match
the scenarios below as either representative of a virtual team or a more
traditional team (non-virtual team).
|
Virtual team |
Scheduling meetings is
difficult because of different time zones. |
|
Traditional team |
Teams often have
face-to-face discussions. |
|
Virtual team |
Reliance on technology to
support team effectiveness. |
|
Traditional team |
Easily formed group
identity. |
|
Virtual team |
It’s necessary for
individuals to have strong communication skills. |
|
Virtual team |
More likely to be diverse. |
55. Lewin’s
change model to gain acceptance of new technology is based on 3 stages. Match
the stage to its objective.
|
Unfreezing |
Motivate employees for the
new technology. |
|
Changing |
Provide employees with the
new technology. |
|
Refreezing |
Reinforce the value of the
new technology by highlighting successes. |
56. Lewin’s
change model to gain acceptance of new technology is based on 3 stages. Order
the stages based on the stage a manager would seek to achieve 1st and
so on.
|
1st |
Unfreezing |
|
2nd |
Changing |
|
3rd |
Refreezing |
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