Managing And Using Information Systems A Strategic Approach 5th Edition By AA – Test Bank
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Sample
Questions
File: chapter4TestBank.doc, Chapter 4, Information Systems and
the Design of Work
Multiple Choice
1. Which
of the following would you expect from a ROWE (results oriented work
environment)?
2. A
system that tracks the hours each employee works in a given day
3. Employees
who are unmotivated
4. A
flextime program where employees can choose to work either the7am-3pm shift, the
9am-5pm shift or the noon-8pm shift
5. An
organization where employees can choose when and where they work as long as
project goals are met
6. Employees
who are wary of newer technologies
Ans: d (Medium)
Response: See page 100
2. All
of the following are new types of jobs created by the growing reliance on
technology EXCEPT:
3. Database
administrator
4. Web
site designers
5. Network
security advisor
6. Editors/writers
7. Social
media specialists
Ans: d (easy)
Response: See page 104, 107
3. Which
one of the following is a valid statement?
4. The
cost to access information has risen.
5. It
takes more time to access information.
6. Personal
productivity has dropped as a result of technology.
7. Traditional
job roles have not changed much as a result of technology.
8. Most
jobs today have a significant information systems component.
Ans: e (Medium)
Response: See page 108.
4. IBM
has implemented a social network analysis tool that maps the _________ and the
connections of IBM employees, supporting innovation by allowing employees to
find others in the company with particular skills, interests or expertise.
5. knowledge
6. IS
7. friendships
8. departments
9. job
descriptions
Ans: a (Hard)
Response: See page 112.
5. The
concept of “jobs” is being replaced with the concept of work, requiring a
framework that links the IS Strategy with the organization strategy to answer
all of the following EXCEPT:
6. a)
What work will be performed?
7. b)
Who is going to do the work?
8. c)
Where will the work be performed?
9. d)
When will the work be performed?
10. e)
How can IT increase the ineffectiveness of workers?
Ans: e (Easy)
Response: See page 102-103
6. Which
collaboration technology is becoming more and more popular within organizations
because it provides a means for forming ad hoc groups, networking and locating
potential business allies?
7. a)
Intranet
8. b)
Wikis
9. c)
VoIP
10. d)
Social networking sites
11. e)
Unified communications
Ans: d (Medium)
Response: See page 105-106
7. The
main benefit of ________________ is that users can work collaboratively to
easily create, edit and link Web pages.
8. a) a
Wiki
9. b)
Groupware
10. c)
RSS (web feeds)
11. d)
Social networking sites
12. e) a
Virtual Private Network
Ans: a (Medium)
Response: See page 106
8. This
model suggests that employee attitudes may change if they think the new system
will help them to do more or better work for the same effort, and that it’s
easy to use. Employee participation in the system’s design and implementation
also helps.
9. a)
Information Management Model (IMM)
10. b)
Employee Technology Model (ETM)
11. c)
Capability Maturity Model (CMM)
12. d)
Computer Access Model (CAM)
13. e)
Technology Acceptance Model (TAM)
Ans: e (Medium)
Response: See page 128
9. The
Department of Veterans Affairs (VA) realized it did not have adequate policies,
education or technology in place for remote workers when:
10. a) An
employee whose laptop carrying unencrypted, sensitive military personnel
information was stolen.
11. b)
Because of lack of coordination, all remote workers were not available for an
extended period of time.
12. c)
Employees posted sensitive data on a public social networking site.
13. d)
Employees copied sensitive data over an unsecured network.
3) A virus from an employee’s remote computer crashed the VA’s
intranet.
Ans: a (Medium)
Response: Page 121
10. What
looks and acts like the Internet, but it is comprised of information used
exclusively with a company and unavailable to the Internet community as a
whole?
11. a)
Web Portal
12. b)
Intranet
13. c)
VoIP
14. d)
Groupware
15. e)
VPN
Ans: b (Medium)
Response: See page 105
11. Steve
works for a pharmaceutical company and he specializes in marketing and sales.
Steve travels often to customers and brings his “electronic office” with him
when he goes. Steve also uses this same technology when he goes to the
corporate office or works from home. According to the text, what type of worker
is Steve?
12. a)
Telecommuter
13. b)
Mobile worker
14. c)
Global worker
15. d)
Roaming worker
16. e)
Contract worker
Ans: a (Medium)
Response: See page 116
12. Which
one of the following is NOT a factor driving the use of telecommuting?
13. a)
Geographic flexibility
14. b)
Energy conservation
15. c)
Higher job satisfaction
16. d)
Lower employee turnover
17. e)
Stronger sense of company culture
Ans: e (Medium)
Response: See page 118, 120
13. Team
members who are _______________ and prefer to do several activities at one time
may want to have IM or VOIP available to them so that they can communicate with
their colleagues and still work on other tasks.
14. a)
bichronous
15. b)
monochronous
16. c)
asynchronous
17. d)
synchronous
18. e) polychronous
Ans: e (Medium)
Response: See page 127
14. Which
virtual team challenge is more difficult for managers to manage/manipulate
since there may be a great deal of difference between groups and individuals?
15. a)
communication
16. b)
technology
17. c)
diversity
18. d)
management
19. e)
location
Ans: c (Medium)
Response: See page 125
15. IT
has altered employees and the way they work by doing all of the following
EXCEPT:
16. Creating
new types of jobs
17. Greatly
changing day-to-day tasks
18. Supporting
new ways to manage talent
19. Needing
more technically knowledgeable individuals
20. Providing
distinct lines between work and play
Ans: e (Medium)
Response: See page 107, 111
16. The
qualities found in a successful remote worker include all of the following
EXCEPT:
17. Self-discipline
18. Socialized
into the corporate culture
19. Self-starter
20. Ineffective
communicator
21. Proficient
in a wide range of technologies
Ans: d (easy)
Response: See page 119, 120
17. To
help employees accept new technologies like an information system, a manager will
do all of the following EXCEPT:
18. a)
Ensure employees find the system easy to use
19. b)
Demonstrate that the system will allow them do more or better work for the same
amount of effort
20. c)
Train the user on the new system
21. d)
Reward users of the new system
22. e)
Provide minimal rationale for the new system
Ans: e (Medium)
Response: See page 128-129
18. Diversity
in virtual teams increases the communication challenges. However, virtual teams
with diversity have demonstrated which of the following?
19. a)
More creative solutions.
20. b)
Better compliance with deadlines.
21. c)
Equitable performance management.
22. d)
Tighter security policies.
23. e) A
high degree of self-reliance.
Ans: a (Medium)
Response: See page 127
19. While
there are many advantages to working remotely, there are some potential
problems. For example, once work has been successfully performed remotely, a
company may find economic reasons to let go of workers and choose to _______
the work abroad.
a. Outplace
b. Offshore
c. Automate
d. Recruit
e. Isolate
Ans: b (Medium)
Response: See page 120
20. Managers
in today’s global, virtual workforce must rethink how they break from
traditional methods of managing, particularly in the all of the following ways
EXCEPT:
21. a)
Hiring new employees
22. b)
Evaluating an employee’s contribution to a team and the company
23. c)
Appropriating individual-based rewards and compensation
24. d)
Setting strategic objectives
25. e)
Supervising employees
Ans: d (Hard)
Response: See page 114
True/False
21. According
to Thomas Friedman, collaboration is the way that small companies can “act big”
and flourish in today’s flat world.
Ans: True (Easy)
Response: See page 104
22. The
software used to enable group members to work together on a project by
supporting decision making, information sharing and simultaneous file access is
known as RSS.
Ans: False (Medium)
Response: See page 106
23. Knowledge-based
work allows employees to work remotely rather than having to physically be
present at a store, manufacturing facility or office building.
True (Medium)
Response: See page 117
24. As a
result of increased flow of information, firms have seen an increase in middle
managers.
Ans: False (Medium)
Response: See page 110
25. The
Internet greatly enhances collaboration.
Ans; True (easy)
Response: See page 111
26. Traditionally,
people communicated either in person or on the telephone. E-mail has had a
profound impact on communication because it decoupled the time the sender
communicates with the receiver.
Ans: True (Medium)
Response: See page 109.
27. Digital
natives are willing to take a lower-paying job with better social media access,
device choice, and mobility over a higher-paying job with less technological
flexibility.
Ans: True (Medium)
Response: See page 112
Short Answer
28. This
is a list of activities on a Web site that briefly highlights what individuals
are doing, thinking, and updating and in return gives the community a sense of
what is happening.
Ans: activity stream
Response: See page 113
29. A
virtual private network provides a remote worker with a secure connection over
the very public __________ so that the remote worker has access to the
company’s ___________.
Ans: Internet, Intranet
Response: See page 105
30. What
does BYOD stand for?
Ans: Bring your own device
Response: See page 121
31. A
system that enables workers to collaborate across a global/virtual organization
is generically called ________. It lets workers easily share data, files and
other information electronically.
Ans: Groupware
Response: See page 106
32. Technology
today has increased the ways work blends together with other aspects of life.
This is very similar to how work was configured in ____________ societies.
Ans: Preindustrial or agricultural
Response: See page 101
33. Employees
may resist a change in IS by: denying that the system is up and running, trying
to convince others it has no value, refusing to use the system, and/or
_________ the system by distorting or altering inputs.
Ans: sabotaging
Response: See page 128
34. Today’s
IT increases the effectiveness of workers, particularly with the use of both
________ tools and collaboration tools.
Ans: Communication
Response: See page 104
35. What
do we call members of the generation that’s grown up using computers, the Web
and social network sites as a normal, integrated part of their lives?
Ans: Digital natives
Response: See page 116
36. The
factors driving the emergence of telecommuting include: a shift to
knowledge-based work, changing demographics and lifestyle preferences, more
powerful technologies, increasing reliance on web-based technologies, and
_____________________.
Ans: energy concerns
Response: See page 117
37. An
advantage of virtual teams is that members in different parts of the world can
cooperate to get work done faster due to time zone differences. What is this
called?
Ans: Follow the sun.
Response: See page 123
38. A
virtual team is faced with communication, technology and ______ challenges.
Ans: Diversity
Response: See page 124.
Essay
39. Why
are teams using collaborative tools like groupware and wikis to coordinate
their work rather than a communication tool like e-mail?
40. Explain
how IS radically changed the paper maker’s work at a paper mill.
41. Describe
one job that once existed but today is obsolete (or is slowly becoming
obsolete) because of technology.
42. List
the challenges that a global, virtual team must overcome to be successful.
43. How
have hiring practices been impacted by IT?
44. Data
entry has always been a challenge in many business processes. There are
technologies that have removed this challenge by allowing data to be captured
at the time it is created, reducing the need for data entry clerks. List a
specific example of this technology and the impact it has had on a particular
industry.
Matching
45. Identify
the following technologies as primarily supporting either communication or
collaboration efforts.
|
Communication tool |
E-mail |
|
Communication tool |
Instant messaging |
|
Communication tool |
Video teleconferencing |
|
Collaboration tool |
Social networking sites |
|
Collaboration tool |
Blogs |
|
Collaboration tool |
Groupware |
46. Identify
the following technologies as primarily supporting either communication or collaboration
efforts.
|
Communication tool |
Google Gmail |
|
Communication tool |
Twitter |
|
Communication tool |
RSS feed from Yahoo! |
|
Collaboration tool |
Linked-In |
|
Collaboration tool |
SharePoint |
47. Match
the technology with its classification.
|
Skype |
Voice over Internet
Protocol (VoIP) |
|
Wikipedia |
Wiki |
|
SharePoint |
Groupware |
|
FTP |
File Transfer |
|
Facebook |
Social networking site |
48. The
life cycle of a virtual team consists of 5 phases. List these phases in the
order they occur in the life cycle.
|
1st |
Preparation |
|
2nd |
Launch |
|
3rd |
Performance management |
|
4th |
Team development |
|
5th |
Disbanding |
49. Match
the factor driving the use of telecommuting with its effect.
|
Shift to knowledge-based
work |
Removes the requirement to
perform work at a specific location. |
|
Changing demographics and
lifestyle preferences |
Provides workers with
geographic and time-shifting flexibility. |
|
Reliance on Web |
Provides workers with the
ability to stay connected to co-workers and customers |
|
Energy concerns |
Reduces the costs of
commuting and maintaining office space, and can reduce travel. |
|
New technologies |
Makes working remotely
practical and cost effective. |
50. Match
the scenarios below as either representative of a virtual team or a more
traditional team (non-virtual team).
|
Virtual team |
Scheduling meetings is
difficult because of different time zones. |
|
Traditional team |
Teams often have
face-to-face discussions. |
|
Virtual team |
Reliance on technology to
support team effectiveness. |
|
Traditional team |
Easily formed group
identity. |
|
Virtual team |
It’s necessary for
individuals to have strong communication skills. |
|
Virtual team |
More likely to be diverse. |
51. Lewin’s
change model to gain acceptance of new technology is based on 3 stages. Match
the stage to its objective.
|
Unfreezing |
Motivate employees for the
new technology. |
|
Changing |
Provide employees with the
new technology. |
|
Refreezing |
Reinforce the value of the
new technology by highlighting successes. |
52. Lewin’s
change model to gain acceptance of new technology is based on 3 stages. Order
the stages based on the stage a manager would seek to achieve 1st and
so on.
|
1st |
Unfreezing |
|
2nd |
Changing |
|
3rd |
Refreezing |
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