Management 14th Global Edition By Stephen Robbins – Test Bank

 

 

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Sample Questions

 

Management, 14e, Global Edition (Robbins/Coulter)

Chapter 4   Valuing a Diverse Workforce

 

1) The ways in which people in an organization are different from and similar to one another is known as ________.

1.    A) business etiquette

2.    B) work culture

3.    C) workplace diversity

4.    D) organizational democracy

Answer:  C

Diff: 1

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

2) The period of time from the 1960s to 1970s focused on ________.

1.    A) assimilating minorities and women into the corporate setting

2.    B) making employees more aware and sensitive to the needs and differences of others

3.    C) diversity and inclusion for business success, profitability, and growth

4.    D) complying with laws and regulations through affirmative action policies and programs

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

3) Soon after Jeff was hired as a company accountant, his company developed corporate programs to help improve the self-confidence and qualifications of diverse employees so they could “fit in.” During which period of time did Jeff start working for his employers?

1.    A) new millennium

2.    B) 1960s to 1970s

3.    C) early 1980s

4.    D) late 1980s to late 1990s

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Application

 

 

4) During which era was the term “workforce diversity” first used?

1.    A) new millennium

2.    B) late 1980s

3.    C) 1960s to 1970s

4.    D) early 1980s

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

5) Which one of the following was a feature of the period from the late 1980s to the late 1990s in terms of workplace diversity?

1.    A) shifting from compliance and focusing only on women and minorities to including everyone

2.    B) focusing on complying with laws and regulations, such as Title VII of the Civil Rights Act

3.    C) seeing workplace diversity as a core business issue, important to achieve business success, profitability, and growth

4.    D) developing corporate programs to help improve self-confidence and qualifications of diverse individuals so they can “fit in”

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

6) In terms of workplace diversity, the New Millennium has witnessed increased focus on ________.

1.    A) complying with laws and regulations laid down by the Equal Employment Opportunity Commission

2.    B) assimilating minorities and women employees into the corporate setting

3.    C) shifting from compliance to include everyone in diversification efforts

4.    D) diversity and inclusion for business success, profitability, and growth

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

 

7) People are going to be different. The focus of managers should be to ________.

1.    A) find ways to keep various groups within the workforce from creating conflict

2.    B) find ways to develop strong relationships with and engage the entire workforce

3.    C) make sure the practices within their departments comply with the letter of the laws governing discrimination in employment

4.    D) find commonalities among various groups displaying surface-level diversity

Answer:  B

Diff: 3

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

8) Jack and Jill are discussing the new hire in their department: her hair color, skin tone, manner of dress, and accent. Jack and Jill are focusing on ________.

1.    A) surface level diversity

2.    B) deep-level diversity

3.    C) stereotypes

4.    D) biases

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Application

9) Which one of the following demographic characteristics reflects surface-level diversity?

1.    A) differences in values

2.    B) ethnicity

3.    C) personality

4.    D) values

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

10) Amanda works as a technical support executive at ColorWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her?

1.    A) Amanda does not believe in engaging in gossip about her coworkers.

2.    B) Amanda prefers working late every evening to working over the weekend.

3.    C) Amanda has a Swedish mother and an African American father.

4.    D) Amanda tends to dominate discussions among her co-workers.

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Application

 

11) How does surface-level diversity differ from deep-level diversity?

1.    A) Surface-level diversity is reflected by differences in personality and values, while deep-level diversity is influenced by age and ethnic differences.

2.    B) Surface-level diversity can affect the way people view organizational rewards and their communication with others, while deep-level diversity does not necessarily reflect the ways people think or feel.

3.    C) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work.

4.    D) Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people.

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

12) In the process of getting acquainted, John and his new co-worker Bill have discovered they have different tastes in music and books, that one is extroverted and the other introverted, that one prefers working in teams and the other works best alone. They are exploring ________.

1.    A) surface-level diversity

2.    B) deep-level diversity

3.    C) stereotypes

4.    D) biases

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Application

13) Differences arising from which one of the following factors becomes more important to people as they get to know each other?

1.    A) gender

2.    B) ethnicity

3.    C) sexual orientation

4.    D) personality

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

 

14) Which one of the following people management benefits arises from workplace diversity?

1.    A) improved system flexibility

2.    B) potential to increase market share

3.    C) increased understanding of the marketplace

4.    D) better use of employee talent

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

15) Ben is selecting members for a problem-solving team. Which of the following team compositions is most likely to result in better team performance?

1.    A) employees with at least ten years of seniority

2.    B) employees from the quality department

3.    C) employees from a variety of ethnic and gender backgrounds

4.    D) an all-male or all-female team

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Application

 

16) Which of the following benefits of workplace diversity contributes to organizational performance?

1.    A) reduced costs associated with high turnover and absenteeism

2.    B) potential source of competitive advantage from improved innovation efforts

3.    C) increased understanding of the marketplace and improved ability to better market to diverse customers

4.    D) ability to attract and retain employees of diverse backgrounds

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

17) In his exit interview, James, a member of a minority group, mentioned that he had been passed over for promotions in favor of less qualified internal candidates. This situation relates to ________.

1.    A) financial management

2.    B) organizational performance

3.    C) organizational strategy

4.    D) deep-level diversity

Answer:  B

Diff: 3

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Application

 

18) When the VP of marketing selected the new product development team members, he made sure there was a mix of ages, genders, and ethnicities on the team.  This VP was most concerned with ________.

1.    A) people management

2.    B) organization performance

3.    C) organization strategy

4.    D) legal compliance

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Application

 

19) Which of the following benefits of workplace diversity is categorized as strategic?

1.    A) better use of talent

2.    B) improved system flexibility

3.    C) potential to improve market share

4.    D) reduced costs associated with high turnover

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

20) Inclusion is one of the most popular and controversial topics in management.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

 

21) Today the main emphasis of diversity programs is sensitivity training.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

22) The concept of workforce diversity expanded from compliance to an issue of business survival during the early 1980s.

Answer:  FALSE

Diff: 1

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

23) Workplace diversity refers exclusively to the differences between employee characteristics.

Answer:  FALSE

Diff: 1

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

24) Demographic characteristics such as differences in age, gender, race, etc. reflect surface-level diversity among employees.

Answer:  TRUE

Diff: 1

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

25) Deep-level diversity refers to easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel.

Answer:  FALSE

Diff: 1

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

26) Teams with diverse backgrounds performing interdependent tasks over a long period of time are more likely to experience conflict and resentment.

Answer:  TRUE

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

 

27) An important impact that workplace diversity has on organizational performance is through the increase in employee turnover.

Answer:  FALSE

Diff: 1

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

28) Employees are less likely to share information and participate in decision-making in a more diverse work environment.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

29) One of the strategic benefits of workplace diversity is that it can be viewed as the “right” thing to do.

Answer:  TRUE

Diff: 1

AACSB:  Ethical understanding and reasoning; Diverse and multicultural work environments

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

 

30) Define “workplace diversity.” Provide a brief description of the evolution of workplace diversity over the last five decades.

Answer:  Workplace diversity is defined as the ways in which people in an organization are different from and similar to one another. This definition reinforces the belief that managers and organizations should view employees as having qualities in common as well as differences that separate them.

The following table gives a description of the timeline of the evolution of workforce diversity:

1960s to 1970s – Focus on complying with laws and regulations: Title VII of Civil Rights Act; Equal Employment Opportunity Commission; affirmative action policies and programs.

Early 1980s – Focus on assimilating minorities and women into corporate setting: Corporate programs developed to help improve self-confidence and qualifications of diverse individuals so they can “fit in.”

Late 1980s – Concept of workforce diversity expanded from compliance to an issue of business survival: Publication of Workforce 2000 opened business leaders’ eyes about the future composition of workforce-that is, more diverse; first use of term workforce diversity.

Late 1980s to Late 1990s – Focus on fostering sensitivity: Shift from compliance and focusing only on women and minorities to including everyone; making employees more aware and sensitive to the needs and differences of others.

New Millennium – Focus on diversity and inclusion for business success: Workforce diversity seen as core business issue; important to achieve business success, profitability, and growth.

Diff: 3

AACSB:  Diverse and multicultural work environments; Written and oral communication

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

31) Briefly explain the demographic characteristics that affect workforce diversity.

Answer:  The demographic characteristics that we tend to think of when we think of diversity-age, race, gender, ethnicity, etc.-are just the tip of the iceberg. These demographic differences reflect surface-level diversity, which are easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel. Such surface-level differences in characteristics can affect the way people perceive others, especially when it comes to assumptions or stereotyping. However, as people get to know one another, these surface-level differences become less important and deep-level diversity-differences in values, personality, and work preferences-becomes more important. These deep-level differences can affect the way people view organizational work rewards, communicate, react to leaders, negotiate, and generally behave at work.

Diff: 3

AACSB:  Diverse and multicultural work environments; Written and oral communication

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

32) Give a brief description of the people management benefits derived from workplace diversity.

Answer:  The people management benefits that organizations get because of their workforce diversity efforts revolve around attracting and retaining a talented workforce. Organizations want a talented workforce because it’s the people-their skills, abilities, and experiences – who make an organization successful. Positive and explicit workforce diversity efforts can help organizations attract and keep talented diverse people and make the best of the talents those individuals bring to the workplace. In addition, another important people management benefit is that as companies rely more on employee teams in the workplace, those work teams with diverse backgrounds often bring different and unique perspectives to discussions, which can result in more creative ideas and solutions. However, recent research has indicated that such benefits might be hard to come by in teams performing more interdependent tasks over a long period of time. Such situations also present more opportunities for conflicts and resentments to build. But, as the researchers pointed out, that simply means that those teams may need stronger team training and coaching to facilitate group decision making and conflict resolution.

Diff: 3

AACSB:  Diverse and multicultural work environments; Written and oral communication

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

33) What benefits does workplace diversity afford an organization in terms of its performance?

Answer:  The performance benefits that organizations get from workforce diversity include cost savings and improvements in organizational functioning. The cost savings can be significant when organizations that cultivate a diverse workforce reduce employee turnover, absenteeism, and the chance of lawsuits. Organizational performance can be enhanced through workforce diversity because of improved problem-solving abilities and system flexibility. An organization with a diverse workforce can tap into the variety of skills and abilities represented and just the fact that its workforce is diverse requires that processes and procedures be more accommodative and inclusive.

Diff: 3

AACSB:  Diverse and multicultural work environments; Written and oral communication

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

34) How is workplace diversity beneficial to organizations from a strategic perspective?

Answer:  Workforce diversity is the key to extracting the best talent, performance, market share, and suppliers from a diverse country and world. With a diverse workforce, organizations can better anticipate and respond to changing consumer needs. Diverse employees bring a variety of points of view and approaches to opportunities, which can improve how the organization markets to diverse consumers. A diverse workforce also can be a powerful source of competitive advantage, primarily because innovation thrives in such an environment. Tapping into differing voices and viewpoints can be powerful factors in steering innovation. “Diversity powers innovation, helping businesses generate new products and services.”

Diff: 3

AACSB:  Diverse and multicultural work environments; Written and oral communication

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

35) How is workplace diversity beneficial to organizations from an ethical perspective?

Answer:  From an ethical perspective, workforce diversity and effectively managing diversity is the right thing to do. Although many societies have laws that say it’s illegal to treat diverse people unfairly, many cultures also exhibit a strong ethical belief that diverse people should have access to equal opportunities and be treated fairly and justly. Businesses do have an ethical imperative to build relationships that value and enable all employees to be successful. Managers need to view workforce diversity as a way to bring different voices to the table and to build an environment based on trusting relationships.

Diff: 3

AACSB:  Diverse and multicultural work environments; Ethical understanding and reasoning; Written and oral communication

Learning Obj:  LO 4.1: Define workplace diversity and explain why managing it is so important

Classification:  Concept

 

36) Which one of the following correctly reflects the characteristics of the current U.S. population?

1.    A) Nearly one in five Americans today is an immigrant.

2.    B) The median age of the U.S. population has risen significantly over the last decade.

3.    C) The Asian population in the United States is presently the largest ethnic group.

4.    D) The Hispanic community represents nearly one-third of the total U.S. population.

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

37) As chief of new product development for a U.S. consumer goods firm, Carmen should be very aware that ________ is likely to have the greatest influence on consumer preferences for the next few decades.

1.    A) changes in religion

2.    B) the aging of the population

3.    C) declining birth rates

4.    D) increasing inflation

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Application

 

 

38) The majority of the population increase in the next 35 years will come from ________.

1.    A) higher birth rates among minority ethnic groups

2.    B) immigration of religious groups seeking political asylum

3.    C) advances in medical science that extend the life expectancy of the elderly

4.    D) immigrants and their descendants

Answer:  D

Diff: 3

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

39) By 2050, ________ percent of the population of the United States will be ________

1.    A) 40; 25 and under

2.    B) 25; 55 and over

3.    C) 20; 65 and over

4.    D) 15; 80 and over

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

40) Which of the following statements is true of the changing trends in U.S. workplaces?

1.    A) The surge in immigration, especially over the last two decades, has flooded the United States with low-wage foreign labor.

2.    B) Organizations must recognize that they can’t expect employees to assimilate into the organization by adopting similar attitudes and values.

3.    C) In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs like construction, cleaning, or manufacturing, than in white-collar occupations.

4.    D) People now entering the workforce are significantly older, less ethnically diverse and/or native-born.

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

 

41) The total world population is forecast to hit 9 billion by 2050, at which point the United Nations predicts the total population will either stabilize or peak after growing for centuries at an ever-accelerating rate. The main reason for this major shift is the ________.

1.    A) unprecedented rate at which world population is aging

2.    B) decline in birthrates as nations advance economically

3.    C) high level of mobility of the international workforce across national borders

4.    D) alarming rate of depletion of natural resources necessary for sustaining the population

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

42) Which of the following trends has been observed in the world population in terms of aging?

1.    A) People aged 65 and older will soon outnumber children under age 5 for the first time in history.

2.    B) The world’s population aged 80 and over is projected to decrease 233% by 2040.

3.    C) The world’s population is growing older, but at a slower rate than it did in comparison with the previous two centuries.

4.    D) As nations have advanced economically, birthrates have increased in proportion to the growing world population.

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

43) Trends observed in the shifting world population indicate that the average age of the world population in increasing. Also, the world’s population aged over 80 is expected to more than double by the year 2040. Which of the following is a likely implication of such population trends?

1.    A) decreasing demands on social entitlement programs

2.    B) increasing global savings rates

3.    C) dwindling labor supply

4.    D) decreasing preference for white-collar occupations

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

 

44) According to projections of the U.S. population, the ethnic groups that will exhibit the most change are the Hispanic and African American populations.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

45) The main reason for the predicted stabilization of world population growth by 2050 is the decline in birthrates as nations advance economically.

Answer:  TRUE

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

46) People aged 65 and older are expected to soon outnumber children under age 5 for the first time in history.

Answer:  TRUE

Diff: 1

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

47) Most babies born in the United States recently are whites of European descent.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

48) By the year 2050, one in every five persons in the United States will be over 40 years old.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

49) Worldwide population trends indicate that we will witness dwindling labor supply and increasing total global savings rates.

Answer:  FALSE

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

50) What are the significant trends occurring in the composition of the global workforce? What are the likely repercussions of such trends?

Answer:  According to United Nations forecasts, “The world is in the midst of an epochal demographic shift that will reshape societies, economies, and markets over the next century.”

The total world population in 2012 is estimated to be over 7 billion individuals. However, that number is forecasted to hit 9 billion by 2050, at which point the United Nations predicts the total population will either stabilize or peak after growing for centuries at an ever-accelerating rate. The main reason for this major shift is the decline in birthrates as nations advance economically. However, in developing countries in Africa, Asia, Latin America, the Caribbean, and Oceania, birthrates remain high. One of the benefits is that many of these countries are likely to experience a “demographic dividend: a rising proportion of young people entering the workforce, driving productivity and economic growth.”

The world’s population is now aging at an unprecedented rate. People aged 65 and older will soon outnumber children under age 5 for the first time in history. Also, the world’s population aged 80 and over is projected to increase 233 percent by 2040. The implications of these trends for societies and businesses are profound-from changing family structures to shifting patterns of work and retirement to emerging economic challenges based on increasing demands on social entitlement programs, dwindling labor supply, and declining total global savings rates. Such demographic shifts will reshape the global workforce and organizational workplaces.

Diff: 3

AACSB:  Diverse and multicultural work environments; Written and oral communication

Learning Obj:  LO 4.2: Describe the changing workplaces in the United States and around the world

Classification:  Concept

 

51) Which of the following perceptions do employers typically have of older employees?

1.    A) lack of sound judgment

2.    B) resistance to new technology

3.    C) weak work ethic

4.    D) better attendance

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

 

52) What positive perception do employers typically have of older employees?

1.    A) enthusiastic towards new technology

2.    B) open to change

3.    C) strong work ethic

4.    D) flexible and adaptable

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

 

53) Given a choice between Jane, a 50-something internal candidate, and Jenny, a 20-something internal candidate, Joe selected Jane. Joe would probably say it was because ________.

1.    A) he thought Jane would be more flexible in meeting the needs of the new position

2.    B) he thought Jenny would be uncomfortable with the technology in the new position

3.    C) he expected Jenny would ask for more time off

4.    D) he expected the quality of Jane’s work would be better than Jenny’s

Answer:  D

Diff: 3

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Application

 

54) Raul is concerned that when his older workers retire, he will not be able to fill their positions because ________.

1.    A) too few students are receiving the solid math and science education required in high-growth industries

2.    B) only older workers understand the history of their organizations

3.    C) young workers lack even minimal communication skills

4.    D) younger workers are less likely to dedicate themselves to the job to the degree that older workers do.

Answer:  A

Diff: 3

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Application

 

55) Workers in the Millennial generation prefer ________.

1.    A) inclusion and acceptance

2.    B) fairness and integration

3.    C) teamwork and connection

4.    D) work-life balance and opportunity for advancement

Answer:  C

Diff: 3

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

56) Which of the following statements is true of gender diversity in workplaces?

1.    A) No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability.

2.    B) Today, men make up nearly two-thirds of the workforce, while women account for the remaining third.

3.    C) Affirmative action policies have resulted in women, generally, starting their careers at higher levels than men.

4.    D) Despite the disparity in representation in the workforce, women earn nearly as much as men do on a median basis.

Answer:  A

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

 

57) In which of the following areas are consistent male-female differences observed?

1.    A) problem-solving ability

2.    B) sociability

3.    C) work schedule preferences

4.    D) competitive drive

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

 

58) Employee A prefers to work flexible hours and to work from home as often as practical. According to research, Employee A is likely to be ________.

1.    A) a minority

2.    B) disabled

3.    C) female

4.    D) older

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Application

 

 

59) Which of the following managerial styles is traditionally considered to be masculine?

1.    A) agreeable

2.    B) leading by example

3.    C) collaborative

4.    D) inclusive

Answer:  B

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

60) U.S. federal law does not prohibit discrimination against employees on the basis of ________.

1.    A) race

2.    B) religion

3.    C) age

4.    D) sexual orientation

Answer:  D

Diff: 1

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

 

61) Which of the following managerial styles is traditionally considered to be feminine?

1.    A) authoritative

2.    B) leading by example

3.    C) inclusive

4.    D) being directive

Answer:  C

Diff: 1

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

 

62) ________ is the biological heritage (including physical characteristics such as one’s skin color and associated traits) that people use to identify themselves.

1.    A) Nationality

2.    B) Ethnicity

3.    C) Culture

4.    D) Race

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

 

 

63) ________ refers to the social traits that are shared by a human population.

1.    A) Race

2.    B) Ancestry

3.    C) Nationality

4.    D) Ethnicity

Answer:  D

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

64) Which of the following racial groups have been the focus of most race and ethnographic studies of workplace diversity in the United States?

1.    A) Hispanics and Whites

2.    B) Whites and Native Americans

3.    C) African Americans and Whites

4.    D) Asians and African Americans

Answer:  C

Diff: 2

AACSB:  Diverse and multicultural work environments

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Concept

 

65) If my workplace goals included getting high scores on a performance evaluation, I would prefer that my supervisor be ________.

1.    A) the same gender as me

2.    B) female

3.    C) of an older generation than me

4.    D) of my own race

Answer:  D

Diff: 3

AACSB:  Diverse and multicultural work environments; Application of knowledge

Learning Obj:  LO 4.3: Explain the different types of diversity found in workplaces

Classification:  Application