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Sample Test

Chapter 03

 

1. Reports and proposals are the most common types of long documents you write in business.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 49 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

2. A proposal is normally developed later in the decision making process after some actions have been taken.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

3. A report should have at least six to eight major headings.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Written Communication 52 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

4. For every figure you include, you need to mention the figure by description in the text.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Written Communication 56 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

5. Final matter typically includes reference material that supports the main document, such as a list of books and other works you cited in the report.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Written Communication 58 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

6. In a short report, use only two levels of headings.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 60 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

7. Short reports typically still include a table of contents and executive summary.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Written Communication 60 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

8. If you publish a Google document, it becomes public and anyone can access it.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 66 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

9. A(n) ____________________ is a written document designed to communicate information about a particular subject. ANSWER:   report POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   Completion HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

10. The ____________________ is a short synopsis of the important ideas, observations, problems, and conclusions contained in your report. ANSWER:   executive summary POINTS:   1 REFERENCES:   Written Communication 54 QUESTION TYPE:   Completion HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

11. Formal reports and proposals often include a cover letter or memo called a(n) ____________________, which provides a personalized introduction to your document. ANSWER:   letter of transmittal POINTS:   1 REFERENCES:   Written Communication 54 QUESTION TYPE:   Completion HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

12. ____________________ sources are forms of firsthand experience, such as interviews and observations. ANSWER:   Primary POINTS:   1 REFERENCES:   Written Communication 57 QUESTION TYPE:   Completion HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

13. You write a solicited proposal when someone asks you for one, often using a ____________________, which specifies the proposal’s requirements. ANSWER:   request for proposal RFP POINTS:   1 REFERENCES:   Written Communication 62 QUESTION TYPE:   Completion HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

14. A(n) ____is intended to persuade and inform.   a. proposal b. report   c. both a. and b. d. neither a. nor b.   ANSWER:   a POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

15. ____ reports present information in a clear, objective format.   a. Informational b. Analytical   c. External d. Internal   ANSWER:   a POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

16. ____ reports typically present data, analysis, and a conclusion.   a. Informational b. Analytical   c. External d. Internal   ANSWER:   b POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

17. ____ proposals recommend how to solve problems within an organization, such as by changing a procedure or using different products or services from vendors.   a. Informational b. Analytical   c. External d. Internal   ANSWER:   d POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

18. A rule of thumb is that the executive summary should not be longer than ____ percent of the complete report.   a. 5 b. 10   c. 15 d. 20   ANSWER:   b POINTS:   1 REFERENCES:   Written Communication 54 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

19. A table of contents lists the headings of your report and ____.   a. the date the report was completed b. reference notes   c. their page numbers d. the name of their author   ANSWER:   c POINTS:   1 REFERENCES:   Written Communication 54 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

20. You can use the ____, Web sites that popular search engines cannot access, such as university libraries and online almanacs.   a. educational Web b. supportive Web   c. invisible Web d. hidden Web   ANSWER:   c POINTS:   1 REFERENCES:   Written Communication 57 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

21. Supplemental material of secondary interest to some readers belongs in a(n) ____.   a. chart b. appendix   c. graph d. separate document   ANSWER:   b POINTS:   1 REFERENCES:   Written Communication 58 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

22. With a search tool named ____ you enter a keyword and then the search tool draws a visual map, with links to other topics that help you refine your search.   a. Google b. Kartoo   c. Hakia d. Doodle   ANSWER:   b POINTS:   1 REFERENCES:   Written Communication 59 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

23. Solution proposals are sometimes called ____ proposals.   a. complex b. conclusive   c. commodity d. service   ANSWER:   d POINTS:   1 REFERENCES:   Written Communication 62 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

24. ____ is writing or using someone else’s ideas or words without acknowledging the source   a. Paraphrasing b. Plagiarism   c. both a. and b. d. neither a. nor b.   ANSWER:   b POINTS:   1 REFERENCES:   Written Communication 64 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

25. The ____ format is the most popular format in the social sciences.   a. MLS b. Pennsylvania   c. Chicago d. APA   ANSWER:   d POINTS:   1 REFERENCES:   Written Communication 64 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

26. Quotations should contain the exact words of the original text or use ____ for text you don’t include.   a. semicolons b. commas   c. dashes d. ellipses   ANSWER:   d POINTS:   1 REFERENCES:   Written Communication 65 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

Michelle has taken a position as Proposal Coordinator at a Marketing Consulting firm. Her boss has asked Michelle to put together a 2-hour seminar on the correct way to create proposals so that everyone in the firm is in sync.  Please answer the questions below.

 

27. Michelle starts the meeting by reviewing Solution Proposals since those are the most common at her firm.  Solution proposals should include: ____.   a. concrete examples b. direct and indirect benefits   c. evidence of company credibility d. all of the above   ANSWER:   d POINTS:   1 REFERENCES:   Written Communication 63 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False PREFACE NAME:   Case C-1 TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

28. Michelle’s second topic is unsolicited proposals. Michelle recommends ____.   a. never submitting this type of proposal   b. creating this type of proposal as a way of making a sales contact   c. using a formal format similar to longer business reports   d. using this type of proposal when recommending a product or service your audience may not know about   ANSWER:   d POINTS:   1 REFERENCES:   Written Communication 63 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False PREFACE NAME:   Case C-1 TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

29. Michelle concludes the meeting by reviewing product and service proposals.  Michelle suggests that this type of proposal ____.   a. suggests your reader buy a product or service   b. include what you will deliver including supporting details, budget, and schedule   c. both a. and b.   d. neither a. nor b.   ANSWER:   c POINTS:   1 REFERENCES:   Written Communication 63 QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False PREFACE NAME:   Case C-1 TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

30. A(n) proposal is usually written after some action has been taken. _________________________ ANSWER:   False – report POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

31. Informational reports often provide different options, identify pros and cons for alternatives, and include specific recommendations. _________________________ ANSWER:   False – Analytical POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

32. Internal proposals are designed to sell products or services to customers and are usually written in response to a request. _________________________ ANSWER:   False – External POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

33. Secondary sources are written documents describing a topic or experience, such as articles, books, and Web pages. _________________________ ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 57 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

34. A complete report or proposal often includes end matter, one or more sections that follow the conclusion. _________________________ ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 58 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

35. The long report format is commonly used for periodic (or activity) reports, progress updates, and trip reports. _________________________ ANSWER:   False – short POINTS:   1 REFERENCES:   Written Communication 60 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

36. Proposals that suggest your readers buy a product or service are called product proposals or commodity proposals. _________________________ ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 62 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

37. Solution proposals (sometimes called consultant proposals) suggest ideas, services, or complex solutions. _________________________ ANSWER:   False – service POINTS:   1 REFERENCES:   Written Communication 62 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

38. Plagiarism means to use your own words to state or explain someone else’s ideas. _________________________ ANSWER:   False – Paraphrasing POINTS:   1 REFERENCES:   Written Communication 64 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

39. Online collaboration tools are Web-based software designed to help groups work together to achieve their goals, such as completing a project, designing a new product, or writing a long report or proposal. _________________________ ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 66 QUESTION TYPE:   Modified True / False HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

40. Please define the terms “report” and “proposal.”  What is the key timing difference of when a report versus a proposal is written? ANSWER:   A report is a written document designed to communicate information about a particular subject. Reports are written objectively, though some can include analysis or recommendations. A proposal is similar to a report but is intended to persuade and inform. A proposal provides information about a product, service, or idea and tries to convince the reader to adopt the recommended solution. A key difference between reports and proposals is when they are written. A proposal is normally developed early in the decision-making process when it can influence decisions. A report is usually written after some action has been taken. POINTS:   1 REFERENCES:   Written Communication 50 QUESTION TYPE:   Essay HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

41. You can gather information for a report or proposal from primary and secondary sources.  Please briefly describe each of these two types of sources. Also, please describe both the visible Web and invisible Web. ANSWER:   Primary sources are forms of firsthand experience, such as interviews and observations. Secondary sources are written documents describing a topic or experience, such as articles, books, and Web pages. Popular search engines actually search databases of Web sites, which index what is called the visible Web, not the entire Web. To search other databases, you can use the invisible Web, Web sites that popular search engines cannot access, such as university libraries and online almanacs. POINTS:   1 REFERENCES:   Written Communication 57 QUESTION TYPE:   Essay HAS VARIABLES:   False TOPICS:   Critical Thinking DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

Please identify the letter of the choice that best matches the numbered situations below. a. report b. proposal   REFERENCES:   Written Communication 51 QUESTION TYPE:   Matching HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

42. You need to document company procedures ANSWER:   a POINTS:   1

 

43. You are recommending a new way to schedule staff resources ANSWER:   b POINTS:   1

 

44. You are analyzing whether to purchase new computer equipment or upgrade the current equipment ANSWER:   a POINTS:   1

 

45. You are offering your company’s services to a person or organization ANSWER:   b POINTS:   1

 

46. You are proposing to purchase new computer equipment ANSWER:   b POINTS:   1

 

Part_5__Writing_Professional_Letters     1. Business letters are the most popular way to exchange written messages.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Written Communication 97 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

2. You usually write letters to communicate with people inside your organization.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Written Communication 97 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

3. Avoid using “Miss” and “Mrs.” in your salutations because they make assumptions about the age and marital status of your reader.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 102 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

4. Only the first word of the complimentary close is capitalized.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 104 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

5. A handwritten signature is still required with the simplified letter format.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Written Communication 106 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

6. If you can comply with only part of your reader’s request, start with the bad news.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Written Communication 108 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM

 

7. A handwritten note is more memorable and personal than a typed letter and is particularly well suited for appreciation messages.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Written Communication 112 QUESTION TYPE:   True / False HAS VARIABLES:   False DATE CREATED:   5/3/2016 4:01 PM DATE MODIFIED:   5/3/2016 4:01 PM