Fundamentals Of Organizational Behaviour 5Th CANADIAN EDITION by Langton – Test Bank
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Sample
Test
Chapter 03: Values, Attitudes, and Their Effects in the
Workplace
1) Values are
1. flexible
and adaptable.
2. synonymous
with attitudes.
3. consistent
among occupational groups.
4. relatively
stable and enduring.
5. based
solely on perception.
Answer: d
Diff: 1
Type: MC
Skill: Recall
Objective: 3-1 What are values?
2) The desire for a comfortable and prosperous life is a
________ value, while being ambitious, hardworking, and aspiring are ________
values.
1. relative;
absolute
2. instrumental;
ethical
3. terminal;
instrumental
4. absolute;
moral
5. absolute;
relative
Answer: c
Diff: 2
Type: MC
Skill: Recall
Objective: 3-1 What are values?
3) Kent Hodgson identified seven general moral principles that
individuals should follow when making decisions about behaviour. One of these
seven moral principles is
1. humane
orientation.
2. the
importance of stressing ownership of behaviour.
3. incorporating
cultural values into decisions.
4. telling
the truth.
5. being
self-controlled and disciplined.
Answer: d
Diff: 2
Type: MC
Skill: Recall
Objective: 3-1 What are values?
4) ________ refer to preferable ways of behaving. An example of
this is being courageous.
1. Instrumental
values
2. Ethical
values
3. Terminal
values
4. Moral
standards
5. Cultural
values
Answer: a
Diff: 2
Type: MC
Skill: Recall
Objective: 3-1 What are values?
5) In a study involving steelworkers, community activists, and
corporate executives,
1. instrumental
values were found to be similar among the three groups.
2. terminal
values were found to be similar among the three groups.
3. no
significant value differences were found among the three groups.
4. very
significant value differences were found among the three groups.
5. executives
valued courageousness while the other two groups did not.
Answer: d
Diff: 2
Type: MC
Skill: Recall
Objective: 3-1 What are values?
6) ________ are desirable end states of existence, while
________ refer to preferable ways of behaving.
1. Terminal
values; instrumental values
2. Ethical
values; instrumental values
3. Magnificent
values; instrumental values
4. Instrumental
values; terminal values
5. Humane
values; ethical values
Answer: a
Diff: 1
Type: MC
Skill: Recall
Objective: 3-1 What are values?
7) Riley has always been a planner. He has set some very clear
goals for his life that he intends to follow as he gets older. These goals are
examples of
1. cultural
values.
2. ethical
values.
3. instrumental
values.
4. terminal
values.
5. moral
standards.
Answer: d
Diff: 2
Type: MC
Skill: Applied
Objective: 3-1 What are values?
8) Jaime is considered by her employees to be an honest,
responsible, and capable boss. These characteristics are known as
1. cultural
values.
2. terminal
values.
3. instrumental
values.
4. ethical
values.
5. moral
standards.
Answer: c
Diff: 2
Type: MC
Skill: Applied
Objective: 3-1 What are values?
9) Hayden was always considered to be a very creative person in
everything that he did. This is an example of
1. salvation.
2. an instrumental
value.
3. self-respect.
4. true
friendship.
5. a
terminal value.
Answer: b
Diff: 2
Type: MC
Skill: Applied
Objective: 3-1 What are values?
10) Tom is a manager who values family security, self-respect,
and a sense of accomplishment above all else. These are examples of
1. moral
standards.
2. ethical
values.
3. instrumental
values.
4. terminal
values.
5. cultural
values.
Answer: d
Diff: 2
Type: MC
Skill: Applied
Objective: 3-1 What are values?
11) If given a choice, Li prefers to work in groups rather than
by herself. This relates to the concept of
1. power
distance.
2. collectivism.
3. uncertainty
avoidance.
4. assertiveness.
5. performance
orientation.
Answer: a
Diff: 3
Type: MC
Skill: Applied
Objective: 3-2 How can we understand values across cultures?
12) The GLOBE framework of national culture includes the
following dimension:
1. self-actualization.
2. loyalty.
3. honesty.
4. humane
orientation.
5. dignity.
Answer: d
Diff: 2
Type: MC
Skill: Recall
Objective: 3-2 How can we understand values across cultures?
13) The extent to which members of a society accept the fact
that power in institutions and organizations is distributed unequally is called
1. uncertainty
avoidance.
2. collectivism.
3. power
distance.
4. humane
orientation
5. bureaucracy.
Answer: c
Diff: 2
Type: MC
Skill: Recall
Objective: 3-2 How can we understand values across cultures?
14) Giselle has always accepted the authority of her boss
without question, simply because her boss is in charge and therefore should be
able to direct her actions. Giselle’s outlook relates to the concept of
1. collectivism.
2. uncertainty
avoidance.
3. power
distance.
4. humane
orientation.
5. bureaucracy.
Answer: c
Diff: 3
Type: MC
Skill: Applied
Objective: 3-2 How can we understand values across cultures?
15) Hofstede’s research on cultural values noted that poorer
countries tend to rate higher on
1. short-term
orientation.
2. individualism.
3. power
distance.
4. femininity.
5. risk
taking.
Answer: c
Diff: 2
Type: MC
Skill: Recall
Objective: 3-2 How can we understand values across cultures?
16) Cultures emphasizing ________ would value planning,
investing, and delay of gratification.
1. future
orientation
2. power
distance
3. in-group
collectivism
4. performance
orientation
5. uncertainty
avoidance
Answer: a
Diff: 2
Type: MC
Skill: Recall
Objective: 3-2 How can we understand values across cultures?
17) Using Hofstede’s findings, we would expect ________ to have
the highest degree of gender differentiation.
1. Japan
2. Russia
3. Netherlands
4. Indonesia
5. France
Answer: a
Diff: 2
Type: MC
Skill: Recall
Objective: 3-2 How can we understand values across cultures?
18) According to the GLOBE findings, the societal values of
being generous and kind to others relate to
1. higher
value in femininity.
2. being
honest.
3. terminal
values.
4. humane
orientation.
5. future
orientation.
Answer: d
Diff: 3
Type: MC
Skill: Applied
Objective: 3-2 How can we understand values across cultures?
19) The extent to which a society encourages structured over
unstructured situations defines its
1. collectivism.
2. humane
orientation.
3. uncertainty
avoidance.
4. power
distance.
5. future
orientation.
Answer: c
Diff: 2
Type: MC
Skill: Recall
Objective: 3-2 How can we understand values across cultures?
20) According to Hofstede, gratification of desires and wants is
classified as
1. power
distance.
2. risk
taking.
3. short-term
orientation.
4. indulgence.
5. individualism.
Answer: d
Diff: 2
Type: MC
Skill: Recall
Objective: 3-2 How can we understand values across cultures?
21) According to the Hofstede’s research, ________ scored high
on the individualism dimension.
1. Colombia
2. Australia
3. Thailand
4. Portugal
5. China
Answer: b
Diff: 2
Type: MC
Skill: Recall
Objective: 3-2 How can we understand values across cultures?
22) According to Hofstede’s research, societies that score low
on _____________ are risk takers.
1. long-term
orientation
2. masculinity
3. uncertainty
avoidance
4. restraint
5. power
distance
Answer: c
Diff: 2
Type: MC
Skill: Recall
Objective: 3-2 How can we understand values across cultures?
23) Research shows that Baby Boomers, who are one of the age
groups of Canadians,
1. value
a sense of accomplishment.
2. lack
discipline.
3. are
flexible.
4. are
less willing to make personal sacrifices.
5. value
happiness and pleasure.
Answer: a
Diff: 2
Type: MC
Skill: Recall
Objective: 3-3 Are there unique Canadian values?
24) Studies have shown that when individual employee values
align with organizational values,
1. there
are more positive work attitudes, lower turnover, and greater productivity.
2. there
is an overall improvement in attitude, but other improvements are hard to
measure.
3. there
is a change in attitudes, but there is no difference in turnover.
4. there
is a change in attitudes, but there is no improvement in productivity.
5. there
is a change in attitudes over the long-term of the company, but not in the
short term.
Answer: a
Diff: 2
Type: MC
Skill: Recall
Objective: 3-1 What are values?
25) Skepticism of authority and preference for team-oriented
work are values of
1. Millennials.
2. Elders.
3. Baby
Boomers.
4. Generation
Y.
5. Generation
X
Answer: e
Diff: 2
Type: MC
Skill: Recall
Objective: 3-3 Are there unique Canadian values?
26) Gwen is very focused on job satisfaction but at the same
time is less willing to make personal sacrifices for the sake of her
organization. Gwen is likely a member of
1. the
Elders.
2. the
Millennials.
3. Generation
Y.
4. the
Baby Boomers.
5. Generation
X.
Answer: e
Diff: 3
Type: MC
Skill: Applied
Objective: 3-3 Are there unique Canadian values?
27) Clarence is guided by the values of becoming rich but is
also showing a high degree of social responsibility. He is likely a member of
1. Generation
X.
2. the
Baby Boomers.
3. Generation
Y.
4. the
Elders.
5. the
Millennials.
Answer: c
Diff: 3
Type: MC
Skill: Applied
Objective: 3-3 Are there unique Canadian values?
28) A study on francophone and anglophone values suggests that
1. francophone
managers favour behaviour that is beneficial to their own interests first.
2. francophones
are more individualistic than ever.
3. anglophones
are more collectivistic than ever.
4. francophone
managers are more achievement oriented.
5. francophones
have been shown to take more risks.
Answer: a
Diff: 2
Type: MC
Skill: Recall
Objective: 3-3 Are there unique Canadian values?
29) Compared with francophone business people, Canadian
anglophone business people have been found to
1. be
more aggressive.
2. be
more focused on interpersonal aspects of work.
3. consider
self-serving behaviour acceptable.
4. value
affiliation in the workplace.
5. be
more achievement oriented.
Answer: e
Diff: 2
Type: MC
Skill: Recall
Objective: 3-3 Are there unique Canadian values?
30) In her study, Lindsay Redpath concluded that Aboriginal
cultures
1. are
more collectivist than non-Aboriginal cultures in either Canada or the United
States.
2. are
higher on uncertainty avoidance than non-Aboriginal cultures in either Canada
or the United States.
3. are
not more likely to reflect and advance the goals of the community.
4. demonstrate
a lower sense of family, affiliation, and loyalty within the workplace.
5. support
a larger power distance than non-Aboriginal cultures of Canada and the United
States.
Answer: a
Diff: 2
Type: MC
Skill: Recall
Objective: 3-3 Are there unique Canadian values?
31) Denis Oil and Gas Ltd. is interested in forming a business
partnership with Aboriginal peoples to develop oil and gas on First Nations’
land. Ground rules for developing business partnerships with Aboriginal peoples
include
1. limiting
the involvement of community members.
2. modifying
management operations to increase the impact on wildlife.
3. recognizing
and protecting Aboriginal and treaty rights.
4. leaving
to Aboriginal peoples the need to protect all wildlife species.
5. leaving
to Aboriginal peoples the need to maintain community access to land and
resources.
Answer: c
Diff: 3
Type: MC
Skill: Applied
Objective: 3-3 Are there unique Canadian values?
32) Colin is curious by nature, and he tends to question issues
that come up more than his peers in other age groups. He is likely a member of
1. Generation
Y.
2. Generation
X.
3. the
Baby Boomers.
4. the
Elders.
5. Generation
Z.
Answer: a
Diff: 3
Type: MC
Skill: Applied
Objective: 3-3 Are there unique Canadian values?
33) Guanxi is
the connection made when doing business with firms that value
1. self-interests
and short-term contracts.
2. reciprocation
and a long-term orientation.
3. obligation
and guilt as a foundation for doing business.
4. product
differentiation as a foundation for doing business.
5. capitalism,
the right price, and the right strategy when doing business.
Answer: b
Diff: 2
Type: MC
Skill: Recall
Objective: 3-3 How can we understand values across cultures?
34) The judgment that “supervisors, auditors, and time-motion
engineers are all conspiring to make employees work harder for less money” is
an example of
1. an
attitude.
2. an
ethic.
3. a
value.
4. a perception.
5. a
decision.
Answer: a
Diff: 1
Type: MC
Skill: Recall
Objective: 3-4 What are attitudes and why are they important?
35) Jon is a middle-level manager at Apex Corporation, which
manufactures electronic switches for the telecommunications industry. Jon has
been in his position for about three years and has been heard on several
accounts expressing the fact that he likes his job. Jon is expressing his
1. attitude
about work.
2. values
about work.
3. perceptions
about work.
4. organizational
citizenship behaviour.
5. social
values.
Answer: a
Diff: 3
Type: MC
Skill: Applied
Objective: 3-4 What are attitudes and why are they important?
36) David seems to be enthusiastic, highly involved, and
satisfied with his work. He is exhibiting
1. perceived
organizational support.
2. job
involvement.
3. employee
engagement.
4. organizational
commitment.
5. organizational
loyalty.
Answer: c
Diff: 3
Type: MC
Skill: Applied
Objective: 3-4 What are attitudes and why are they important?
37) Organizational commitment refers to the degree to which
1. employees
identify with the organization’s purpose.
2. employees
identify with the organization they work for and its goals.
3. employers
are committed to their employees.
4. employers
are committed to maintaining the membership of their employees.
5. employees
and employers are both committed to each other.
Answer: b
Diff: 2
Type: MC
Skill: Recall
Objective: 3-4 What are attitudes and why are they important?
38) If an employee’s attitude is negative toward his or her job,
that employee likely does not have
1. organizational
commitment.
2. shared
values.
3. job
satisfaction.
4. job
commitment.
5. continuance
commitment.
Answer: c
Diff: 1
Type: MC
Skill: Recall
Objective: 3-4 What are attitudes and why are they important?
39) Jennifer is in a highly paid job and her sister Erin is in a
union position with good benefits. They each love their work and are each very
competent at what they do. They are displaying ________ commitment because of
the extrinsic and intrinsic rewards received from their jobs.
1. affective
and normative
2. normative
and continuance
3. continuance
and affective
4. organizational
citizenship
5. job
satisfaction
Answer: c
Diff: 2
Type: MC
Skill: Applied
Objective: 3-4 What are attitudes and why are they important?
40) Job satisfaction is most often caused by
1. high
pay.
2. need
for power.
3. interesting
work.
4. being
creative.
5. no
direct cause can be reasonably expressed.
Answer: c
Diff: 2
Type: MC
Skill: Recall
Objective: 3-4 What are attitudes and why are they important?
41) Hans, who works for small manufacturing business, has been
instrumental in gathering support and leading the union drive at his place of
work. According to the “exit-voice-loyalty-neglect” model, Hans’ decision and
actions to unionize would be an example of
1. exit.
2. voice.
3. disloyalty.
4. neglect.
5. passive
action.
Answer: b
Diff: 3
Type: MC
Skill: Applied
Objective: 3-4 What are attitudes and why are they important?
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